Managed AI agents & automation
Automated Level 1 support with managed AI agents. Give your team a first stop for common IT questions and routine issues. Agents use your approved knowledge base to answer questions, collect the details needed for a ticket and guide users through standard troubleshooting. Issues outside the agreed scope escalate to a person with the conversation, checks performed and next steps attached.
Define permissions, approval points and escalation rules before launch. Keep the knowledge base, integrations and agent behavior maintained, with review of outcomes and failures. The same approach supports document intake, quoting, reporting and internal assistants, using local or hosted models suited to the workflow and its data requirements.
Explore AI automation
- Start
- AI opportunity assessment·One workflow first
- Level 1
- Routine answers·Ticket intake & triage·Guided troubleshooting
- Escalation
- Human handoff with context and troubleshooting history
- Controls
- Scoped permissions·Human approvals·Output review
- Examples
- Quoting·Document intake·Reporting·Internal assistants
- Managed
- Integrations·Monitoring·Usage review·Maintenance
- Delivery
- Pilot·Acceptance checks·Team training